SERVICE POLICY

yOUR SERVICE WILL ALWAYS INCLUDE A WASH AND STYLE

WHY?

PLEASE ALLOW YOUR STYLIST TO STYLE YOUR HAIR AFTER CUTTING AND/OR COLORING SERVICES (UNLESS DISCUSSED WITH THE STYLIST PRIOR TO SERVICE). OUR STYLISTS ARE TRAINED TO PERFECT YOUR LOOK ON DRY OR CORRECTLY FINISHED HAIR. IF YOU LEAVE THE SALON BEFORE THE STYLING SERVICE IS PERFORMED, YOU ARE RELINQUISHING YOUR RIGHTS TO A REDO/REFUNDED SERVICE.

BRINGING A BUDDY TO YOUR APPOINTMENT?

PLEASE NOTE THAT WE ONLY ALLOW CLIENTS AND STYLISTS IN THE SALON SERVICE AREA, FAMILY/FRIENDS MUST WAIT IN LOBBY OR OUTSIDE. HAIR METHOD STUDIO IS NOT RESPONSIBLE FOR LOST OR STOLEN PERSONAL PROPERTY THAT IS BROUGHT INTO THE SALON. IF AN ARTICLE OF CLOTHING IS DAMAGED DUE TO A SERVICE BEING PERFORMED, HMS WILL NEED A PHOTO OF DAMAGE AND RECEIPT OR LINK TO VERIFY COST. ALL ITEMS MUST GO THROUGH MANAGEMENT.

REFUNDS/REDO SERVICES

HMS WANTS EVERY CLIENT TO FEEL LISTENED TO AND TAKEN CARE OF. IF YOU ARE UNHAPPY WITH YOUR HAIR SERVICE OR DID NOT RECEIVE WHAT YOU REQUESTED, PLEASE INFORM MANAGEMENT WITHIN 7 DAYS FROM THE ORIGINAL SERVICE DATE.

IF WE DIDN’T GET IT RIGHT THE FIRST TIME, PLEASE ALLOW YOUR STYLIST TO CONSULT THE CORRECTION. IF ANY CORRECTIONS ARE MADE OUTSIDE OF HAIR METHOD STUDIO BY A NON-HMS STYLIST, ANY REFUND/REDO IS VOIDED.

ANY REDO/REFUND REQUESTS MADE AFTER 7 DAYS FROM THE ORIGINAL SERVICE DATE WILL BE UNDER THE DISCRETION OF MANAGEMENT APPROVAL.  A REDO CONSULTATION MAY BE REQUESTED BEFORE ANY REFUND IS APPROVED.

CANCELATION/LATE POLICY

PLEASE CALL IF YOU ARE RUNNING LATE 

IF YOU ARE MORE THAN 15 MINUTES LATE TO YOUR APPOINTMENT,  YOUR STYLIST MAY NOT BE ABLE TO ACCOMMODATE YOUR FULL SCHEDULED SERVICE THAT DAY AND YOU WILL BE ASKED TO RESCHEDULE THE APPOINTMENT.

UNABLE TO KEEP YOUR APPOINTMENT?

WE ASK THAT YOU NOTIFY HMS AS SOON AS YOU CAN. MISSED APPOINTMENTS OR THOSE CANCELLED LESS THAN 48 HOURS IN ADVANCE MAY BE CHARGED 50-100% OF THE ORIGINAL SERVICE COST.

ALL FEES MUST BE PAID BEFORE BOOKING YOUR NEXT APPOINTMENT.

CANCELATION FEES

CANCELATIONS 48+ HOURS PRIOR TO APPOINTMENT = NO FEE

CANCELATIONS 24-48 HOURS PRIOR TO APPOINTMENT = UP TO 50% OF ORIGINAL SERVICE FEE

CANCELATIONS LESS THAT 24 HOURS PRIOR TO APPOINTMENT = UP TO 100% OF ORIGINAL SERVICE FEE

WEATHER POLICY

SALON CLOSURES

OUR MAIN PRIORITY DURING THE WINTER MONTHS IS THE SAFETY OF OUR CLIENTS AND STYLISTS. IF INCLEMENT WEATHER IS PREDICTED TO BEGIN BY THE MORNING OF YOUR APPOINTMENT, HMS WILL MAKE ANNOUNCEMENTS ABOUT SALON CLOSURE OR CHANGE IN SCHEDULE OF OUR STYLISTS VIA TEXT, EMAIL/SOCIAL MEDIA BY NO LATER THAN 8AM DAY OF.

THE SALON IS OPEN BUT YOU CAN’T MAKE IT?

IF YOU ARE UNABLE TO MAKE YOUR APPOINTMENT IN TIME DUE TO THE WEATHER, PLEASE LET YOUR STYLIST OR FRONT DESK KNOW VIA EMAIL/PHONECALL/VOICEMAIL BY 8AM. IF HMS DOES NOT RECIEVE NOTICE, WE WILL FOLLOW NO-SHOW/LATE CANCELLATION POLICY.

PRODUCT RETURN POLICY

RETURNS WITHIN 7 DAYS

WE HOPE THAT OUR INITIAL PRODUCT RECOMMENDATIONS ARE SPOT ON, BUT WE UNDERSTAND SOMETIMES THERE IS SOMETHING BETTER SUITED FOR YOUR NEEDS. PRODUCTS MAY BE EXCHANGED WITHIN 7 DAYS OF PURCHASE.

RETURNS AFTER 7 DAYS

AFTER 7 DAYS, WE DO NOT ISSUE CASH/CREDIT REFUNDS, HOWEVER WE WILL ALWAYS MAKE TIME TO SET YOU UP WITH A PRODUCT YOU WILL LOVE!

EXCHANGES MADE AFTER 7 DAYS ARE UP TO MANAGER DISCRETION.

DEFECTIVE PACKAGING

IS YOUR HAIRSPRAY NOT SPRAYING OR YOUR PUMP NOT PUMPING? BRING IN YOUR PRODUCT AND WE WILL SWAP IT OUT WITH A WORKING ONE IMMEDIATELY.

GUESTS

  • If you are high-risk for COVID-19, please consider booking the first appointment of the day. If you work on the front lines (THANK YOU!), please consider booking the last appointment of the day. Please contact us if you need assistance with this, we will do our best to work with you.

  • In accordance with the indoor mask lift, HMS will adopt a “mask optional” policy.

  • We will be limiting the number of people in the building at a time.

  • If you have a temperature over 99° or cough, please reschedule. You must be free and clear of these symptoms for a minimum of 72 hours and up to 5 days.  

COVID-19 POLICY

STAFF

  • At the beginning of each shift, between each guest, and frequently throughout the day, each stylist will wash their hands with soap and water for at least 20 seconds.

  • Each station will be equipped with hand sanitizer.

  • Our salon will be opened 7 days/week in order to accommodate as many guests as possible, in the safest way possible.

  • Bathrooms will be regularly sanitized and sanitation supplies (soap, hand sanitizer, etc) will be replenished throughout the day. 

  • All towels, capes and aprons will be stored in an enclosed cabinet.